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Email address is not recognized
Email address is not recognized

Reasons for getting an 'Unrecognized email address' error upon registration

Mateusz avatar
Written by Mateusz
Updated over a week ago

After entering your email address in the initial registration screen, we normally send you a link to verify your email address and continue with the registration process of your account. However, if we can't find your email address in our records, you will get an email similar to the one below.

There might be various reasons for this problem.

Please try to answer few questions below, which may help to identify the correct email for registration:

  • Have you entered the 'work email address' that is in your travel profile (Portrait profile)? Please make sure you register your profile with the work email as in the Portrait profile.

  • Is it possible your company recently changed emails or email domains, change was not done in travel profile (Portrait) or you tried to register with new email/email domain? If there was such change and your 'old' email is still in Portrait profile, please try to use this for registration, make sure you make updates after login. If the 'old' email is no longer accessible, contact Customer support.

  • are you sure your travel profile (Portrait profile) has been created and is active? To access myCWT the travel profile (Portrait profile) is required. If you don’t have one ask your company to have a profile created.

If any of the above did not help, and please contact our support team through Customer support.

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