After filling your email address in the initial registration screen, we normally send you a link to verify your email address and continue with the registration process of your account. However, if we can't find your email address in our records, you will get an email similar to the one below.

There might be various reasons for this problem.
Please try to answer few questions below, which may help to identify the correct email for registration:

  • are you sure work email address as in CWT Portrait profile has been used?Please make sure you register your profile with the work email as in the Portrait profile.
  • is this possible your company recently changed emails or email domains, change was not done in CWT Portrait profile and you try to register with new email/email domain? If there was such change and your 'old' email is still in Portrait profile, please try to use this for registration, make sure you make updates after login. If 'old' email is no longer accessible, contact Customer support.
  • are you sure your CWT Portrait profile has been created and is active? To access myCWT the Portrait profile is required. If you don’t have one ask your company to have profile created.

If any of the above did not help, and please contact our support team through the chat or Customer support.

The CWT Team

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