Available from 30th March 2024

Instead of connecting via phone or email, you can easily message a CWT Travel Counselor via Slack. Other channels are also available: myCWT ™ app and web, Workplace, MS Teams and WhatsApp.

You will receive an immediate automated response and within minutes a CWT Travel Counselor will send you a message and be ready to manage your business travel needs including:

Book trips
Cancel or change travel
Request copies of your itinerary
And more…

Getting Started

Slack Administrators

Use the below link to install 'Message CWT' in your company's Slack Workspace

Slack Users

Once installed by a company administrator, you will find 'Message CWT' under the Apps section of your Slack homepage.

If you don’t see the 'Message CWT' app – you can add it yourself:

Log into Slack
Click “Add Apps”
Search for “CWT”
Click on “ Message CWT” then “Add”

Here is a sample interaction:

Prerequisites

• Your company must be a client of CWT.
• Your company must have CWT’s messaging service enabled.
• Your company must have approved the 'Message CWT' Slack App

If any of the above prerequisites are not met, please contact your company’s travel department for more information.