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Message CWT via myCWT mobile app or web

Can I connect directly with a CWT counselor via chat or messaging?

Written by Anna Scislowska
Updated over a week ago

CWT’s messaging service is a convenient channel for travelers to connect with CWT.

Instead of connecting via phone or email, you can easily message a CWT Travel Counselor via the messaging icon on myCWT™ app and web. Other channels are also available, MS Teams, Workplace, Slack and WhatsApp.

You will receive an immediate automated response and within minutes a CWT Travel Counselor will send you a message and be ready to manage your business travel needs including:

· Book trips

· Cancel or change travel

· Request copies of your itinerary

And more…

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• Your company must be a client of CWT.
• Your company must have CWT’s messaging service enabled.

If any of the above prerequisites are not met, please contact your company’s travel department for more information.

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