myCWT messaging is a convenient channel for travelers to connect with CWT.

Instead of connecting via phone or email, you can easily message a CWT counselor through Microsoft Teams or via myCWT™ app and web, 24/7.

You will receive an immediate automated response and within minutes a CWT travel counselor will send you a message and be ready to manage your business travel needs including:

· Book trips

· Cancel or change travel

· Request copies of your itinerary

And more…

• Your company must be a client of CWT.
• Your company must have myCWT messaging service enabled.
• Your company must have approved Microsoft Teams integration with CWT’s messaging service.

If any of the above prerequisites are not met, please contact your company’s travel department for more information.

You will find the myCWT messaging at your Microsoft Teams homepage.

In case your company meets the prerequisites and you still don’t see myCWT channel – you can add it yourself:

1. Log into Microsoft Teams as a user

2. Go to “Apps”

3. Search for “CWT”

4. Click on “myCWT”  “Add”

Below you will find a sample interaction:

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