Dedicated support team
If you have last-minute changes while traveling, and your company has contracted dedicated support from CWT, please use the contact details which were provided to you by your corporate travel manager. These details normally appear on your itinerary email.
24-hour support
If you have trouble accessing your itinerary, or you don't get a response from the phone that is on your itinerary, you can call one of our 24-hour service centers.
Military & Government Travelers
If your travel office is open, call them— this will be fastest.
You can find the number of your travel office in the CWTSatotravel website. Your call will route to our emergency center outside of office hours.
All other travelers
Europe:
+44 203 353 0952
Middle East & Africa:
+44 203 353 0954
US & Canada:
1-866-361-5078 (This number does not support Military and Government Travel. Please refer to CWTSatotravel website for your dedicated team contact details.)
Latin America
Argentina: 0800 122 2980 (Within Argentina) / +5411 5555 2295 (Outside Argentina)
Brazil: +55 11 3147 8000
Chile: +56 (2) 2374 7730
Colombia: +57 (1) 3239720
Mexico: 5241 5597 (Mexico City) / (1) 800 705 8400 (outside Mexico City)
Peru: 51 16101621
Asia Pacific
Australia, New Zealand, Singapore, Hong Kong: +63 2 459 5828
China: 400 887 7076 (within China) / +86 10 5929 3999 (call from overseas)
India: 1800 4190 120 (within India) / 0124 474 7475 (call from overseas)
Indonesia: +62 21 2954 5635
Malaysia: +63 2 459 5832
Philippines: +63 2 459 5831
Thailand: +44 (0) 203 353 0957
* A call to the 24-Hour Service Center may result in additional cost; please verify this with your travel manager.
** If you experience technical issues, please contact our technical support center