Scenario:
An itinerary is forwarded to plans@mycwt.com but is not showing up in the app.

Solution:
In order for the sync to work, traveler should make sure that the email address they forward their itinerary to plans@mycwt.com from, is the same as the one that is stored in their Portrait profile. 

If the email address is not the same, traveler should update the Portrait profile with the correct one. 

An immediate solution would be to send the itinerary to plans@mycwt.com and Cc the old email address.

Did this answer your question?