# myCWT

> Help center for myCWT

## Login and registration

- [Why do I need to acknowledge the Global Privacy Policy and Notice?](https://help.mycwt.com/en/articles/4191277-why-do-i-need-to-acknowledge-the-global-privacy-policy-and-notice.md): GPPN
- [Changing Usernames](https://help.mycwt.com/en/articles/3080910-changing-usernames.md): How can I change my username in myCWT?
- [Multiple Accounts](https://help.mycwt.com/en/articles/3080908-multiple-accounts.md): I have multiple accounts and already use work email as a username. How can I sign in?
- [New Password](https://help.mycwt.com/en/articles/3080890-new-password.md): Cannot create a new password?
- [Email Address Not Found](https://help.mycwt.com/en/articles/3080884-email-address-not-found.md): Error message displayed: "Email address hasn’t been found in CWT database"
- [Authentication Failed](https://help.mycwt.com/en/articles/3080874-authentication-failed.md): Cannot log in when it says Authentication failed error
- [Reset Password Link](https://help.mycwt.com/en/articles/3080856-reset-password-link.md): Why did my reset password link not arrive?
- [Retrieve your password via myCWT app](https://help.mycwt.com/en/articles/2172370-retrieve-your-password-via-mycwt-app.md)
- [Retrieve your username](https://help.mycwt.com/en/articles/960224-retrieve-your-username.md): Forgot your username? This is how you claim it back
- [I can't log into my account](https://help.mycwt.com/en/articles/1050824-i-can-t-log-into-my-account.md): Do you keep getting login errors? The following article might help.
- [Reset your password via myCWT web](https://help.mycwt.com/en/articles/955964-reset-your-password-via-mycwt-web.md): Did you forget your password or keep getting password errors? Here's how to reset your travel account password
- [Getting started with the myCWT app](https://help.mycwt.com/en/articles/1390759-getting-started-with-the-mycwt-app.md)
- [Registration of multiple accounts](https://help.mycwt.com/en/articles/960207-registration-of-multiple-accounts.md): When you have multiple accounts under the same email address, you'll need to register them one by one. Here's how you can do it.
- [Email address is not recognized](https://help.mycwt.com/en/articles/1025503-email-address-is-not-recognized.md): Reasons for getting an 'Unrecognized email address' error upon registration
- [Retrieve your username with myCWT](https://help.mycwt.com/en/articles/2172357-retrieve-your-username-with-mycwt.md)
- [L'adresse courriel n'est pas reconnue](https://help.mycwt.com/en/articles/1622040-l-adresse-courriel-n-est-pas-reconnue.md): Pourquoi votre adresse courriel n’est pas reconnue lors de l'enregistrement?
- [Je ne peux pas me connecter à mon compte](https://help.mycwt.com/en/articles/1622073-je-ne-peux-pas-me-connecter-a-mon-compte.md): Vous recevez toujours des erreurs de connexion? L'article suivant pourrait vous aider.
- [Réinitialiser votre mot de passe](https://help.mycwt.com/en/articles/1621994-reinitialiser-votre-mot-de-passe.md)
- [Récupérer votre nom d'utilisateur](https://help.mycwt.com/en/articles/1622016-recuperer-votre-nom-d-utilisateur.md): Vous avez oublié votre nom d'utilisateur? Voici comment le récupérer.
- [E-mailadresse genkendes ikke](https://help.mycwt.com/en/articles/1622136-e-mailadresse-genkendes-ikke.md): Årsager til at du får en "E-mailadresse ikke genkendt"-fejl ved tilmelding
- [Nulstilling af adgangskode](https://help.mycwt.com/en/articles/1735341-nulstilling-af-adgangskode.md): Har du glemt din adgangskode, eller får du vedvarende adgangskodefejl? Sådan nulstiller du din adgangskode til din rejsekonto
- [Jeg kan ikke logge ind på min konto](https://help.mycwt.com/en/articles/1621889-jeg-kan-ikke-logge-ind-pa-min-konto.md): Får du vedvarende fejl ved log ind? Følgende tekst kan være til hjælp.
- [Find dit brugernavn](https://help.mycwt.com/en/articles/1735354-find-dit-brugernavn.md): Har du glemt dit brugernavn? Sådan finder du det igen
- [En pääse kirjautumaan tunnuksillani](https://help.mycwt.com/en/articles/1621007-en-paase-kirjautumaan-tunnuksillani.md): Saatko virheilmoituksen yrittäessäsi kirjautua sisään? Näistä ohjeista voi olla apua.
- [Sähköpostiosoitetta ei tunnistettu](https://help.mycwt.com/en/articles/1621054-sahkopostiosoitetta-ei-tunnistettu.md)
- [Uuden salasanan asettaminen](https://help.mycwt.com/en/articles/1620911-uuden-salasanan-asettaminen.md)
- [Käyttäjätunnuksen saaminen takaisin](https://help.mycwt.com/en/articles/1620794-kayttajatunnuksen-saaminen-takaisin.md): Oletko unohtanut käyttäjätunnuksesi? Näin saat sen takaisin.
- [Jag kan inte logga in på mitt konto](https://help.mycwt.com/en/articles/1621841-jag-kan-inte-logga-in-pa-mitt-konto.md): Har du fortfarande problem med inloggningen? Då kan följande beskrivning vara till hjälp.
- [Okänd e-postadress](https://help.mycwt.com/en/articles/1621855-okand-e-postadress.md): Undrar du varför du får en 'Okänd e-postadress' -felanmälan när du försöker registrera dig
- [Återställ ditt lösenord](https://help.mycwt.com/en/articles/1621824-aterstall-ditt-losenord.md): Har du glömt ditt lösenord eller fortsätter att få felmeddelanden? Så här kan du återställa ditt lösenord.
- [Återställ ditt användarnamn](https://help.mycwt.com/en/articles/1621806-aterstall-ditt-anvandarnamn.md): Har du glömt ditt användarnamn? Så här får du det tillbaka

## Manage your travel account

- [Changing Personal Information](https://help.mycwt.com/en/articles/3080918-changing-personal-information.md): How do I change my surname in the ID documents?
- [myCWT quick navigation guide](https://help.mycwt.com/en/articles/1616859-mycwt-quick-navigation-guide.md)
- [Update your travel profile](https://help.mycwt.com/en/articles/1416674-update-your-travel-profile.md)

## Safety & Security

- [Safety and security alerts in myCWT FAQ](https://help.mycwt.com/en/articles/1758749-safety-and-security-alerts-in-mycwt-faq.md): If you have additional questions, please reach out to your CWT representative.

## Book and manage your trips

- [Book your flight with myCWT web and mobile](https://help.mycwt.com/en/articles/5781777-book-your-flight-with-mycwt-web-and-mobile.md)
- [Travel Manager](https://help.mycwt.com/en/articles/3080922-travel-manager.md): Who is my travel manager?
- [Updating Booking](https://help.mycwt.com/en/articles/3080901-updating-booking.md): Who to contact for Booking Issues \(Update/Cancel Etc.\)
- [Does CWT handle nonemployee travel?](https://help.mycwt.com/en/articles/2908291-does-cwt-handle-nonemployee-travel.md)
- [May I book leisure/personal travel through CWT?](https://help.mycwt.com/en/articles/2908289-may-i-book-leisure-personal-travel-through-cwt.md)
- [What type of information will be included on the PDF itinerary sent to me by CWT?](https://help.mycwt.com/en/articles/2900874-what-type-of-information-will-be-included-on-the-pdf-itinerary-sent-to-me-by-cwt.md): PDF Itinerary
- [Using myCWT as a Travel Arranger](https://help.mycwt.com/en/articles/1403423-using-mycwt-as-a-travel-arranger.md)
- [Cancelling Trips](https://help.mycwt.com/en/articles/2479731-cancelling-trips.md)
- [Itinerary details on myCWT web and mobile app](https://help.mycwt.com/en/articles/1388249-itinerary-details-on-mycwt-web-and-mobile-app.md)
- [Flight check-in via your mobile device](https://help.mycwt.com/en/articles/1403843-flight-check-in-via-your-mobile-device.md)
- [Sync your trip to your calendar](https://help.mycwt.com/en/articles/1403855-sync-your-trip-to-your-calendar.md)
- [Flight notifications](https://help.mycwt.com/en/articles/1403438-flight-notifications.md): Getting real time flight notification on your mobile device
- [Book your hotel with myCWT mobile](https://help.mycwt.com/en/articles/1403391-book-your-hotel-with-mycwt-mobile.md)
- [Book your car rental within myCWT web and mobile](https://help.mycwt.com/en/articles/6376154-book-your-car-rental-within-mycwt-web-and-mobile.md): Car Rental

## Contact CWT for help

- [Message CWT via myCWT mobile app or web](https://help.mycwt.com/en/articles/4304399-message-cwt-via-mycwt-mobile-app-or-web.md): Can I connect directly with a CWT counselor via chat or messaging?
- [Message CWT via Microsoft Teams](https://help.mycwt.com/en/articles/4191337-message-cwt-via-microsoft-teams.md): Can I connect directly with a CWT counselor through Microsoft Teams?
- [Message CWT via Workplace](https://help.mycwt.com/en/articles/4304406-message-cwt-via-workplace.md): Can I connect directly with a CWT counselor through Workplace?
- [Message CWT via WhatsApp](https://help.mycwt.com/en/articles/8999654-message-cwt-via-whatsapp.md)
- [Message CWT via Slack](https://help.mycwt.com/en/articles/8894537-message-cwt-via-slack.md): Can I connect directly with a CWT counselor through Slack?
- [Få teknisk assistance](https://help.mycwt.com/en/articles/1735393-fa-teknisk-assistance.md)
- [Getting travel assistance](https://help.mycwt.com/en/articles/1416580-getting-travel-assistance.md): Get help with travel related issues
- [Getting technical assistance](https://help.mycwt.com/en/articles/1406336-getting-technical-assistance.md)
- [CWT office locations around the world](https://help.mycwt.com/en/articles/1403765-cwt-office-locations-around-the-world.md): All addresses and phone numbers of CWT offices around the world

## Troubleshoot mobile SSO login issues

- [Which credentials should I use in order to sign in?](https://help.mycwt.com/en/articles/2550290-which-credentials-should-i-use-in-order-to-sign-in.md)
- [My credentials are incorrect.](https://help.mycwt.com/en/articles/2550316-my-credentials-are-incorrect.md)
- [My credentials are correct but I still cannot login.](https://help.mycwt.com/en/articles/2550325-my-credentials-are-correct-but-i-still-cannot-login.md)
- [Wrong company’s login page is displayed.](https://help.mycwt.com/en/articles/2550347-wrong-company-s-login-page-is-displayed.md)
- [Can’t find the server / site can’t be reached / server not found](https://help.mycwt.com/en/articles/2550336-can-t-find-the-server-site-can-t-be-reached-server-not-found.md)
- [I have accounts in several companies, however I cannot find one of them in the list.](https://help.mycwt.com/en/articles/2550348-i-have-accounts-in-several-companies-however-i-cannot-find-one-of-them-in-the-list.md)
- [¿Qué credenciales debo usar para iniciar sesión?](https://help.mycwt.com/en/articles/2553419-que-credenciales-debo-usar-para-iniciar-sesion.md)
- [Mis credenciales son incorrectas.](https://help.mycwt.com/en/articles/2553426-mis-credenciales-son-incorrectas.md)
- [Mis credenciales son correctas, pero sigo sin poder iniciar sesión.](https://help.mycwt.com/en/articles/2553427-mis-credenciales-son-correctas-pero-sigo-sin-poder-iniciar-sesion.md)
- [Se muestra la página de inicio de sesión de la empresa incorrecta.](https://help.mycwt.com/en/articles/2553431-se-muestra-la-pagina-de-inicio-de-sesion-de-la-empresa-incorrecta.md)
- [No se puede encontrar el servidor / no se puede llegar al sitio / servidor no encontrado](https://help.mycwt.com/en/articles/2553417-no-se-puede-encontrar-el-servidor-no-se-puede-llegar-al-sitio-servidor-no-encontrado.md)
- [Tengo cuentas en varias empresas, pero una no la encuentro en la lista.](https://help.mycwt.com/en/articles/2553434-tengo-cuentas-en-varias-empresas-pero-una-no-la-encuentro-en-la-lista.md)
- [Welche Anmeldeinformationen soll ich für die Anmeldung verwenden?](https://help.mycwt.com/en/articles/2553400-welche-anmeldeinformationen-soll-ich-fur-die-anmeldung-verwenden.md)
- [Meine Anmeldeinformationen sind falsch.](https://help.mycwt.com/en/articles/2553401-meine-anmeldeinformationen-sind-falsch.md)
- [Meine Anmeldeinformationen sind korrekt, aber ich kann mich immer noch nicht anmelden.](https://help.mycwt.com/en/articles/2553404-meine-anmeldeinformationen-sind-korrekt-aber-ich-kann-mich-immer-noch-nicht-anmelden.md)
- [Die Anmeldeseite des falschen Unternehmens wird angezeigt.](https://help.mycwt.com/en/articles/2553408-die-anmeldeseite-des-falschen-unternehmens-wird-angezeigt.md)
- [Server kann nicht gefunden werden/Website ist nicht erreichbar/Server nicht gefunden](https://help.mycwt.com/en/articles/2553396-server-kann-nicht-gefunden-werden-website-ist-nicht-erreichbar-server-nicht-gefunden.md)
- [Ich habe Konten bei mehreren Unternehmen, aber ich kann keines davon auf der Liste finden.](https://help.mycwt.com/en/articles/2553409-ich-habe-konten-bei-mehreren-unternehmen-aber-ich-kann-keines-davon-auf-der-liste-finden.md)
- [Quali credenziali devo utilizzare per accedere?](https://help.mycwt.com/en/articles/2553264-quali-credenziali-devo-utilizzare-per-accedere.md)
- [Le mie credenziali sono errate.](https://help.mycwt.com/en/articles/2553281-le-mie-credenziali-sono-errate.md)
- [Le mie credenziali sono corrette ma non riesco ancora ad accedere.](https://help.mycwt.com/en/articles/2553267-le-mie-credenziali-sono-corrette-ma-non-riesco-ancora-ad-accedere.md)
- [Viene visualizzata la pagina di accesso dell'azienda sbagliata.](https://help.mycwt.com/en/articles/2553273-viene-visualizzata-la-pagina-di-accesso-dell-azienda-sbagliata.md)
- [Impossibile trovare il server / sito non raggiungibile / server non trovato](https://help.mycwt.com/en/articles/2553261-impossibile-trovare-il-server-sito-non-raggiungibile-server-non-trovato.md)
- [Ho account in diverse aziende, tuttavia non riesco a trovarne uno nell'elenco.](https://help.mycwt.com/en/articles/2553278-ho-account-in-diverse-aziende-tuttavia-non-riesco-a-trovarne-uno-nell-elenco.md)
- [Quels identifiants utiliser pour me connecter ?](https://help.mycwt.com/en/articles/2550551-quels-identifiants-utiliser-pour-me-connecter.md)
- [Mes identifiants sont incorrects.](https://help.mycwt.com/en/articles/2550553-mes-identifiants-sont-incorrects.md)
- [Mes identifiants sont corrects mais je ne parviens toujours pas à me connecter.](https://help.mycwt.com/en/articles/2558106-mes-identifiants-sont-corrects-mais-je-ne-parviens-toujours-pas-a-me-connecter.md)
- [La mauvaise page de connexion d'entreprise est affichée.](https://help.mycwt.com/en/articles/2558107-la-mauvaise-page-de-connexion-d-entreprise-est-affichee.md)
- [Serveur introuvable / Site inaccessible / Serveur introuvable](https://help.mycwt.com/en/articles/2550536-serveur-introuvable-site-inaccessible-serveur-introuvable.md)
- [J'ai des comptes dans plusieurs entreprises, mais je ne parviens pas à trouver l'un d'entre eux dans la liste.](https://help.mycwt.com/en/articles/2558108-j-ai-des-comptes-dans-plusieurs-entreprises-mais-je-ne-parviens-pas-a-trouver-l-un-d-entre-eux-dans-la-liste.md)

## FAQs

- [How can I get invoice for my trip?](https://help.mycwt.com/en/articles/2627884-how-can-i-get-invoice-for-my-trip.md)
- [Are rail itineraries available in myCWT?](https://help.mycwt.com/en/articles/2627839-are-rail-itineraries-available-in-mycwt.md)
- [How long will it take for a newly booked CWT reservation to populate in myCWT?](https://help.mycwt.com/en/articles/2627838-how-long-will-it-take-for-a-newly-booked-cwt-reservation-to-populate-in-mycwt.md)
- [I booked a trip through my company’s online booking tool or CWT travel counselor. Will my reservation sync with myCWT?](https://help.mycwt.com/en/articles/2627835-i-booked-a-trip-through-my-company-s-online-booking-tool-or-cwt-travel-counselor-will-my-reservation-sync-with-mycwt.md)
- [I am not sure if I have myCWT credentials \(and, therefore, a CWT account\). What do I do?](https://help.mycwt.com/en/articles/2627828-i-am-not-sure-if-i-have-mycwt-credentials-and-therefore-a-cwt-account-what-do-i-do.md)
- [Is myCWT available in my preferred language?](https://help.mycwt.com/en/articles/2627827-is-mycwt-available-in-my-preferred-language.md)

## technical

- [Changing Languages](https://help.mycwt.com/en/articles/3080915-changing-languages.md): How do I change the language in MyCWT application?
- [SAML Error](https://help.mycwt.com/en/articles/3080911-saml-error.md): What does SAML error mean?
- [Plans@mycwt.com](https://help.mycwt.com/en/articles/2610673-plans-mycwt-com.md): Itinerary is not showing in the app